Register for Free Membership

Want this popup to stop? Register now for a FREE membership. Benefits of membership include:

  • A free subscription to the E-Benchmarking Newsletter
  • The opportunity to become involved in upcoming round table discussions
  • Information on sponsoring studies.
  • The privilege of being invited into ongoing studies
  • The ability to participate in benchmarking surveys
  • Access to additional content on this site.

Currently, membership is free and open to business professionals around the world. Just click the 'membership registration' button to fill out an application, and we will begin the membership process immediately.

Register for Free Membership

Want this popup to stop? Register now for a FREE membership in Six Sigma Governmental Benchmarking Association to view this page. Other benefits include:

  • A free subscription to the E-Benchmarking Newsletter
  • The opportunity to become involved in upcoming round table discussions
  • Information on sponsoring studies.
  • The privilege of being invited into ongoing studies
  • The ability to participate in benchmarking surveys
     

Already a Member?

This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data

Six Sigma Governmental Benchmarking Association

Getting Involved

Talk to one of our experts,
30+ years experience.
Click here!
8am - 5pm US Central Time

Networking

Click to join benchmarkingnetwork Follow benchmarkingnet on Twitter

Site Spotlights


Insurance Industry Association for Benchmarking

Telecommunications Benchmarking International Group

Energy Benchmarking Group

TBN Mission

The Benchmarking Network, Inc. is an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 165 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data to identify best practices including:

  • Leading individual and groups of organizations in face to face benchmarking efforts;
  • Creating Benchmarking databases to support benchmarking efforts;
  • Forming associations to share benchmarking information; and
  • Conducting sessions and writing books and papers on benchmarking topics.
 
 
 

AddThis

Site Info And Logo

Six Sigma Governmental Benchmarking Association

Our Mission

The 6 Sigma Governmental Benchmarking Association (6SGBA) is an association of 6 sigma professionals within all area of government agencies dedicated to providing members with an opportunity to identify, document and establish best practices through benchmarking to increase value, efficiencies, and profits

Benchmarking is a performance measurement tool used in conjunction with improvement initiatives; it measures comparative operating performance of companies and identifies the "best practices."

Benchmarking creates value by

Focusing on key performance gaps;
Identifying ideas from other companies;
Creating a consensus to move an organization forward;
Making better decisions from a larger base of facts.

Help Desk Management

The Benchmarking Network announced a new benchmarking study that will kickoff in the area of Help Desk Management. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. A few of the areas that the study will cover are:  

  • Staffing the IT Help Desk; 
    • Cost of staffing 
    • Time per call 
    • Staff turnover rate 
    • Staff productivity metrics 
  • Customer Service; 
    • Peak call handling 
    • Service costs  
    • Customer satisfaction 
  • Technologies Employed in IT Help Desk Management; 
  • Performance Measures; and 
  • Other IT Help Desk Management Issues identified by sponsors. 

To receive detailed information on the content and focus of the study contact the HDMBA Director via phone at 281-440-5044, or contact us directly via our Information Request Form. Its quick and easy, and we'll get in contact with you fast.

Request Information From Six Sigma Governmental Benchmarking Association

First Name: *
Last Name: *
Title / Position: *
Company: *
Business Phone: *
Business Email: *
Human Verification: 1 + 2 = *
Extra Information or Request:
»